Wall Flower Balloons

Refund Policy:

We value your satisfaction and strive to ensure a positive shopping experience with us. If you're dissatisfied with your purchase, here's our straightforward refund policy:

1. Eligibility for Refunds:

• To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Refund requests must be initiated within [X] days of receiving the product.

2. How to Initiate a Refund:

• Contact our customer service team at [contact email/phone number] to request a return authorization.
• Provide your order number, details of the item(s) you wish to return, and the reason for the return.

3. Return Process:

• After receiving your return request, we will provide you with instructions on how to return the item(s) to us.
• You are responsible for the cost of return shipping unless the return is due to an error on our part.

4. Refund Processing:

• Once we receive your returned item(s) and verify that they meet our return criteria, we will initiate the refund process.
• Refunds will be issued to the original method of payment used for the purchase.
• Please allow 7-14 working days for the refund to reflect in your account, depending on your bank or payment provider's processing times.

5. Non-Refundable Items:

• Certain items, such as personalized or custom-made products, may not be eligible for refunds unless they are defective or damaged upon receipt.

6. Contact Us:

• If you have any questions or concerns about our refund policy, please don't hesitate to contact us. Our customer service team is here to assist you.

Thank you for choosing us. We appreciate your trust and look forward to serving you again in the future.

Shipping and Delivery Information (Local Area - Bangkok Only):

At Bangkok Kids Party & Supplies Shop Company, we are pleased to offer shipping and delivery services exclusively for our local customers in Bangkok. Here's what you need to know about our shipping and delivery options:

1. Local Area Coverage:

• Our shipping and delivery services are available within Bangkok city limits only.
• We are committed to providing fast and reliable service to our local customers in Bangkok.

2. Shipping Methods:

• We offer two convenient options for local shipping and delivery: standard delivery and express delivery.
• Choose the option that best suits your needs for timely receipt of your order.

3. Shipping Costs:

• Shipping costs for local orders within Bangkok are calculated based on your location and the selected shipping method.
• You can view the estimated shipping costs during the checkout process before completing your purchase.

4. Delivery Timeframes:

• Standard Delivery: Orders typically arrive within [X] business days from the date of purchase, depending on your location within Bangkok.
• Express Delivery: For urgent orders, we offer express delivery with expedited shipping options to ensure prompt receipt of your items.

5. Local Air or Helium Filling:

• For balloons requiring air or helium filling, we provide this service exclusively for local customers in Bangkok.
• Our skilled team ensures that your balloons are filled to perfection, ready to elevate your celebrations with style.

6. Order Processing Time:

• Orders are processed and prepared for shipping or delivery within [X] business days from the date of purchase, excluding weekends and holidays.

7. Contact Us:

• If you have any questions or special requests regarding shipping and delivery within Bangkok, please don't hesitate to contact our customer service team. We're here to assist you and make your experience with us as seamless as possible.

Thank you for choosing [Your Company Name]. We appreciate your support and look forward to serving you with excellence in Bangkok.